Privacy Policy

1. Introduction

This Privacy Policy applies to Amanah Veteran ("we", "us", "our"), operating from 14, Jalan Tengku Ampuan Zabedah, 40000 Shah Alam, Selangor, Malaysia. It governs how we collect, process, store, and protect personal data submitted through our website or shared with us directly in the course of providing advisory services.

We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website or engaging our services, you confirm that you have read and understood this policy. If you have questions or concerns, please write to us at [email protected].

2. Personal Data We Collect

We collect only the data necessary to understand your enquiry and respond appropriately. This may include:

Data You Provide Directly

• Your full name and contact telephone number
• Your email address
• Service history details you choose to share (branch of service, years served, rank)
• Details of your pension matter, including family circumstances where relevant
• Correspondence with our office by telephone, email, or post

Data Collected Automatically

• Browser type and version
• Pages visited on our website and time of visit
• Referring URL and approximate geographic location (country or region level)
• Cookie preferences as stored by your browser

Sensitive Data

Some information you share may touch on matters of a sensitive nature — health, financial position, family circumstances, or military service records. We treat all such information with particular discretion and collect it only where it is directly relevant to your advisory matter.

3. How and Why We Use Your Data

We process personal data on the following bases and for the following purposes:

Provision of Advisory Services

Where you engage us for a specific service, we process your data to fulfil our obligations under that engagement. This includes reviewing your service history, preparing written advisory files, and liaising with relevant pension authorities on your behalf.

Responding to Enquiries

When you submit an enquiry through our website or by telephone, we use the contact details and information provided to respond to you in a timely and relevant manner.

Legitimate Operational Interests

We may retain certain records to maintain the quality of our service, manage our internal administration, and comply with legal or regulatory obligations applicable to professional advisory practices in Malaysia.

Website Analytics

With your consent (indicated via the cookie notice on our website), we use analytics tools to understand how visitors interact with our site. This helps us improve the clarity and usefulness of the information we provide. Analytics data is used in aggregated, non-identifiable form wherever possible.

We Do Not Sell Your Data

We do not sell, rent, or trade your personal data to third parties for marketing or commercial purposes under any circumstances.

4. Sharing Your Data

We share personal data only in the following limited circumstances:

• Pension authorities and government agencies — where you have engaged us to liaise on your behalf (e.g. LTAT, Jabatan Perkhidmatan Awam, Kementerian Pertahanan)
• Professional consultants — such as legal counsel or specialist advisors who support your matter, bound by confidentiality obligations
• Technology service providers — including website hosting and email service providers, who process data on our behalf and are contractually obligated to protect it
• Law enforcement or regulatory bodies — where we are required to do so by Malaysian law or a valid court order

Where data is shared with third parties acting on our behalf, we require them to handle it in a manner consistent with this policy.

5. How Long We Keep Your Data

We retain personal data for as long as is necessary for the purpose for which it was collected, or as required by law:

• Active client files: for the duration of the engagement plus seven years
• General enquiries (not resulting in an engagement): up to twelve months from the date of last contact
• Website analytics data: up to twenty-six months in aggregated form
• Correspondence records: up to seven years for compliance purposes

When data is no longer required, it is deleted from our systems or anonymised so that it can no longer be linked to you personally.

6. How We Protect Your Data

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These measures include:

• Encrypted transmission of data via HTTPS across our website
• Restricted access to personal data, limited to staff and advisors who require it to carry out their duties
• Password protection and access controls on systems holding client information
• Physical document security for paper-based client files
• Regular review of our data handling and security practices

In the unlikely event of a data breach that may affect your rights, we will notify you and, where required, the relevant Malaysian authority in accordance with our legal obligations under the PDPA.

7. Cookies

Our website uses cookies — small text files stored on your device — to support basic site functionality and, with your consent, to gather anonymised usage data. We use the following categories:

• Essential cookies — required for the site to function; cannot be disabled
• Analytics cookies — help us understand which pages are visited and how visitors navigate the site (optional)
• Preference cookies — remember your settings, such as cookie consent choices (optional)

You can manage your cookie preferences at any time by visiting our Cookie Policy page.

8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights with respect to your personal data held by Amanah Veteran:

To exercise any of these rights, please contact us in writing at [email protected] or at our registered address. We may ask you to verify your identity before acting on a request.

9. Children and Minors

Our services are directed at adults aged eighteen and above. We do not knowingly collect personal data from children. If we become aware that a child has submitted personal data to us, we will delete it promptly. Enquiries relating to dependent children under family pension continuation matters are handled through the adult family members concerned.

10. External Links

Our website may occasionally link to external resources — such as government agency portals or relevant regulatory bodies. We are not responsible for the privacy practices of those external sites and recommend you read their respective policies before submitting any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, the revised date at the top of this page will be updated accordingly. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes acceptance of the revised policy.

12. Contact for Privacy Matters

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: