Three Services, One Standard of Care
Amanah Veteran offers three advisory services, each tailored to a specific situation that retired Malaysian service members and their families face. Each carries a defined scope and a stated fee.
Back to HomeOur Advisory Methodology
Listen & Gather
Initial consultation — full service history, family circumstances, and existing pension documentation reviewed.
Investigate
Cross-reference service records against applicable pension regulations, rate schedules, and contribution histories.
Advise
Present findings clearly to the client. Draft any formal correspondence required. Review with client before sending.
Document
Provide written advisory file to client. All findings and recommendations are on record for future reference.
Service 01
Veteran & Retired Officer Pension Advisory
Specialist advisory work for retired members of the armed forces, police, and civil security agencies. The service covers Lembaga Tabung Angkatan Tentera matters, pension calculation reviews, and entitlement appeals where applicable. The advisor takes care to listen at length to the client's service history and family circumstances before recommending any course of action. Three meetings and a written advisory file are included.
What This Service Covers
- LTAT pension entitlement review and clarification
- PDRM and civil service pension matters
- Entitlement appeals guidance and documentation
- Three dedicated advisory meetings
- Written advisory file provided at conclusion
Process Steps
Initial consultation — service history, current pension documents, and family circumstances discussed in full.
Document review and entitlement analysis — regulations cross-referenced against the client's specific record.
Findings presented and written advisory file delivered. Appeal documents prepared if applicable.
Service Fee
MYR 730
Service 02
Pension Calculation & Arrears Recovery
A careful, evidence-driven review of pension calculations where the client suspects an error or shortfall. The advisor cross-references contribution records, service histories, and applicable regulations to identify discrepancies and prepare a formal recovery claim where warranted. Engagements typically run two to five months and conclude with either recovered arrears or a written explanation of why the amount paid is correct.
What This Service Covers
- Line-by-line pension calculation audit
- Contribution record vs regulation cross-referencing
- Formal recovery claim drafting and submission
- Liaison with pension authority throughout
- Written conclusion file — findings documented
Process Steps
Document gathering — pension award letter, service record, contribution statements requested from client.
Detailed analysis — each element of the calculation checked against the relevant regulatory basis.
Recovery claim or clear finding — formal letter submitted to authority, or written explanation of correct calculation delivered.
Service Fee
MYR 1,090
Service 03
Family Pension Continuation Counsel
Considerate counsel for spouses and dependent children seeking continuation of pension benefits following the passing of the principal beneficiary. The advisor handles the relevant nominations, liaises with the appropriate pension authority, and walks the family through each procedural step. Particular sensitivity is shown to the timing of communication, with the firm taking direction from the family on pace.
What This Service Covers
- Nomination paperwork preparation and submission
- Direct liaison with pension authority on family's behalf
- Plain-language explanation of each procedural step
- Communication pace set by the family
- Management of statutory deadlines on client's behalf
Process Steps
Initial family consultation — relevant documents gathered, timeline confirmed, communication preferences established.
Documentation prepared and submitted to pension authority. Statutory deadlines tracked by the advisor.
Continuation confirmed — outcome communicated to family, with written record of the process and any future considerations noted.
Service Fee
MYR 1,480
Which Service Is Right for You?
If you are uncertain which service applies to your situation, please call us or send an enquiry. We will advise honestly about which engagement, if any, makes sense.
| Your Situation | Service 01 MYR 730 |
Service 02 MYR 1,090 |
Service 03 MYR 1,480 |
|---|---|---|---|
| I want to understand my pension entitlement | ✓ | — | — |
| I believe my pension was calculated incorrectly | — | ✓ | — |
| I suspect pension arrears going back several years | — | ✓ | — |
| My spouse has passed and I need pension continuation | — | — | ✓ |
| I have LTAT or PDRM pension questions | ✓ | ✓ | — |
| I want a written record of my pension position | ✓ | ✓ | ✓ |
Professional Standards Across All Services
Client Confidentiality
All service records, financial data, and personal information shared with us are treated as strictly confidential. No third-party disclosure without explicit written consent.
Written Engagement Letter
Every engagement begins with a clear letter confirming the scope of work, the agreed fee, and the expected timeline. Nothing is assumed; everything is stated.
Client Approval Before Submission
Any formal correspondence sent to a pension authority on a client's behalf is reviewed and approved by the client in advance. No submission is made without the client's explicit agreement.
Impartial Findings
Our fee is for the advisory work, not for a particular finding. We report what the evidence shows, including where the existing pension is found to be calculated correctly.
Personal Data Protection
We comply with the Personal Data Protection Act 2010 (Malaysia). Client data is held securely, used only for the stated advisory purpose, and retained no longer than necessary.
Progress Communication
Clients are updated at each material stage of their engagement. They are never left uncertain about the status of their matter or the next expected step.
Service Fees
All fees are stated in Malaysian Ringgit and are fixed for the described scope. No additional charges apply unless a scope extension is agreed in writing.
Veteran & Retired Officer Advisory
MYR 730
Per engagement
- Three advisory meetings
- LTAT/PDRM matters
- Written advisory file
Pension Calculation & Arrears Recovery
MYR 1,090
Per engagement (2–5 months)
- Full calculation audit
- Formal recovery claim
- Written conclusion file
Family Pension Continuation Counsel
MYR 1,480
Per engagement
- Full nomination handling
- Authority liaison
- Family-led pace
Not Sure Which Service You Need?
An initial enquiry carries no commitment. Tell us briefly about your situation, and we will let you know honestly whether we can assist and which service would apply.
Send an Enquiry